How Is Stores360 priced?
Stores360 starts at $87 per store, per month, with setup and onboarding included. Store count, data isolation and support level determine where a larger network lands — the Pricing page sets out each factor.
Services FAQ
Frequently Asked Questions
Answers to common questions about Stores360 services, onboarding, pricing, and support.
Is setup included?
Yes. Initial setup and onboarding are included so your team can launch quickly without additional setup fees.
Who can use the platform?
Stores360 supports franchisor, franchisee, and admin roles with role-based access so each team sees the right tools and workflows.
Can Stores360 support multiple locations?
Yes. The platform is built for multi-location operations and gives network-wide visibility across stores, teams, and performance metrics.
Do you support POS integrations?
Yes. Stores360 supports POS integration workflows to help sync sales, inventory, and operational reporting into one view.
What analytics and reporting are included?
You get centralized dashboards and reporting for store performance, operational metrics, and trend visibility across locations.
How does communication work between HQ and stores?
Stores360 includes built-in communication features for announcements, messaging, and coordinated operational execution.
Can we centralize SOPs and compliance documents?
Yes. You can use document management workflows so HQ publishes SOPs, training materials, and policy updates that stores can access in one place.
How quickly can we get support?
Support requests are reviewed promptly, and contact inquiries are typically answered within one business day.
How does Stores360 get sales data out of each location?
Each location is connected to its point-of-sale with its own read-only connection. Order history is read in full on every sync, sales are stored against the day they were rung, and every till at a site adds to that site's daily total. A per-location sync status shows when each connection last ran and what it returned, and any location can be re-synced on demand.
Which point-of-sale systems does Stores360 support?
Any POS that exposes order and payment data through an API can be connected. Toast is supported today. Because connections are configured per location, a mixed estate can be brought on site by site rather than all at once.
Can Stores360 calculate and invoice franchise royalties?
Yes. Royalty policies are defined as a percentage or a fixed amount with minimums and caps, concessions are recorded against a location, a period is billed as a run you review as a draft, and one invoice is raised per location and sent as a separate deliberate action. Franchisees are notified and can read the invoice they were sent.
How does Stores360 handle safety and brand-standard audits?
Reusable checklists are scheduled to locations and completed on a phone, capturing photo evidence with the device's location and a signature. Every failed item raises a corrective action naming the store, its manager and the source checklist, with a due date, and the audit photos appear on the corrective action itself.
Can head office prove a store received an instruction?
Yes. Network announcements can require an explicit acknowledgement from each location, tracked per location with a timestamp. Direct messaging stays separate for ordinary conversation, so the compliance-relevant record is not buried in chat.
What is the audit log, and can it be edited?
It is a write-once record of consequential actions — a role granted, a document filed, an invoice raised, a checklist failed, a store deactivated. Entries cannot be edited or deleted; a correction is recorded as a new event. That is what makes it usable as evidence.
How are franchise agreements, insurance and licences tracked?
A document library publishes policies and manuals outward to the network, while a separate vault holds agreements, insurance certificates and licences filed against the location that holds them, classified by type and aware of their expiry dates. Head office can see what a location holds without asking for it.
How long does it take to onboard a new location?
The platform side is usually under a day: create the location, assign its operator with access scoped to that site, connect its point-of-sale, issue its documents and courses, and schedule its first standards check. The real duration is set by the POS connection and by how quickly the operator completes their training.
Need More Information?
Our team can help you plan onboarding, pricing, and rollout for your franchise network.